Terms and Conditions

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jolea’s relationship with you in relation to this website.

These terms and conditions apply to the use of the Jolea website. By placing an order with us, you are agreeing to accept these terms and conditions. Please note, these terms and conditions are subject to change at any time without notice. It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item. If you do not agree with the terms and conditions set out below then we suggest that you stop using www.jolea.co.uk.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the products and website. You are not permitted to use content in any way, without the prior, written authorisation of Jolea. You agree not to copy, publish, reproduce, transmit, or distribute any of the above listed content. Violators will be prosecuted to the fullest extent permissible under UK law.

LIABILITY

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.

We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.

In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods, provided that you notify us of the problem 7 days of delivery of the goods, and return the goods to us, unless we inform you that return is not necessary.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as variations in internet browsers, monitor colour settings, etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Our products are handcrafted; therefore it is natural that some variation in colours and hues exists. We use a premium, natural soy bean wax which often takes on a ‘frosted’ or dappled appearance. This is quite normal and adds to the character of our products.

The products sold on Jolea are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or from any products or services purchased from Jolea.

Good wax/candle care and maintenance is the responsibility of the user; please follow safe practice at all times. Jolea is not responsible or liable for any damage or injury which occurs due to lack of care or attention when burning our waxes/candles. In any case, our maximum liability to you is the amount you originally paid for the product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website. To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to all the goods we sell. This does not affect your Statutory Rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

CUSTOMER SERVICE

We want to give you the best possible service, so in the unlikely event that we have fallen short of your expectations, we ask that you contact us as soon as possible so as we may rectify any difficulties you have experienced.